The Psychosocial Counselling Team of Deutsche Lufthansa AG: A Navigation Point in Turbulent Times

Flight attendants may experience various challenging situations in their professional and private lives: partnership conflicts, loneliness, worries about parents, burdens in their families, financial worries, crises of meaning, exhaustion issues, conflicts with colleagues, or fears about the future. Mental illnesses can also have a strong impact on life, especially if one suffers from depression, an anxiety disorder, or an addiction (e.g. alcohol, illegal drugs, or other non-substance-related addictions such as gambling or shopping).

In all these cases, it can be helpful to talk to a neutral person as early as possible.  

As Lufthansa’s internal psychosocial counselling unit, we are your professional contact point for job-related, private, and psychosocial concerns with many years of experience in counselling (board) employees and managers. In the counselling session, we develop together with you practical solutions, new perspectives, and options for action. The counselling may also focus on strengthening your personal resilience and stress resistance. We also provide information about internal and external interfaces such as SafetyBelt, AntiSkid, CISM, #respectslimits, specific external counselling services, clinics, psychotherapists, and self-help groups.

In addition, on publications or on our internal eBase-page (for employees of the company) we have compiled helpful information, practical tips and exercises on many of the above-mentioned topics:

https://ebase.dlh.de/ebase/hr/en/HealthcareOccupationalSafety/sozber_en.html

Confidentiality and Quality of Work

Our counselling takes place in a strictly confidential setting and all our counsellors are subject to the highest level of legal confidentiality. This means that not only the counselling sessions but also the contacting process is handled with the strictest confidentiality.

In addition, our counselling unit is certified according to the Quality Management Standards ISO 9001:2015 and we work according to the ethical guidelines of the relevant professional associations. On top to our degrees in Social Science, everyone in the team has a professional counselling background combined with various additional qualifications such as coaching, conflict management or trauma counselling.

How to Reach Us?

If you would like to discuss your concerns with a professional counsellor, you are welcome to contact us for a prompt counselling session (the counselling can also take place by phone or by virtual means).

You can reach us at the following telephone numbers or e-mail addresses:

Sie erreichen uns unter folgenden Telefonnummern bzw. E-Mail-Adressen:

Frankfurt & Köln:
069 696 6933 (frapms@dlh.de)

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München:
089 977 5180 (
mucpms@dlh.de)
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Hamburg:
040 5070 64955 (hampms@dlh.de)

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If you cannot reach us personally, please leave a message on the mailbox and we will call you back within 24 hours on weekdays.

Of course, you can also contact us anonymously at any time. 

We look forward to hearing from you.

Kind regards

Daniel Wend and the entire Psychosocial Counselling Team


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